Customer Service Operations
Provides a professional e-commerce customer service team to support instant response to inquiries, order handling, after-sales service, and customer relationship management, helping brands build a good reputation and customer loyalty. Service includes: Multi-platform customer service integration (WhatsApp, Instagram, Facebook, platform messages, etc.) FAQ setup and automated response optimization Customer feedback collection and reporting Complaint handling and satisfaction tracking Real-time support during business hours Applicable Scope: Outsourcing customer service for SMEs, seasonal marketing support, brand image enhancement, etc.
HK$ 10000
Online Store Management
Provides comprehensive online store backend operation support, helping merchants focus on their products and marketing, while saving on manpower costs. Service includes: Order processing and updates Inventory management and replenishment reminders Product listing/de-listing and price updates Data analysis and monthly reporting Platform event registration and promotion setup Applicable Scope: Self-operated brand online stores, multi-platform synchronized sales, cross-border e-commerce, startup brands, etc.
HK$ 12000
Product Photography Service
Provides high-quality product photography service, highlighting the product's visual details and brand image, to enhance the visual appeal and conversion rate of the online store. Service includes: White background product photography (meeting platform requirements) Lifestyle photography Artistic/brand-style photography Post-production image editing and size optimization Applicable Scope: Product listing, social media marketing, advertisement material design, brand image photography, etc.
HK$ 8000
Platform Listing Service
Provides professional platform listing service, assisting customers in organizing and uploading product content (including images, titles, descriptions, categorization, pricing, etc.) to e-commerce platforms - Hong Kong Mall. https://www.hongkongmall.com/tc Service includes: Organizing and optimizing product information Keyword setting and SEO optimization Adjustment to platform regulations Post-listing checking and testing Applicable Scope: For brands making their first platform listing, expanding to new platforms, optimizing product content, or updating seasonal products.
HK$ 5000
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